As safety protocols for the COVID-19 pandemic began to be set into place, the Division of Archives and Records Management acted proactively to continue to serve the public who, during pre-COVID times, flocked to the Records Center to do research. Post-COVID, the public which Archives serves, now desires the same, and even more, access to State records from their kitchen table. In response, Archives has been able to digitize more records than ever before and make them available over the web. The Archives Records Center, that cares for records still in the custody of state agencies, also began a digitize and delivery upon demand service to save costs on mailing files and provide quicker turnaround for some agencies.
Now, the majority of State vital records are in a digital format. Vital records include things such as birth and death certificates, and correspondence (especially vast amounts of email). The process of long-term digital preservation requires different skills than the preservation of old and fragile paper. Long-term digital preservation that will be accessible long after its original format has become obsolete presents new challenges and requires creative thinking, a challenge which the Division of Archives is ready to take on.